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A Practical & Results Driven Approach for Business Success

18 January 2024 (Thursday)

10.00 am – 1.00 pm

Zoom Webinar



Early Bird Promotion – RM100 Only

*Promotion Ends on 12 January 2024

Program Outline

Understand the importance of good communication skills and how it is crucial in the workplace.

Components and tools of communication skills.

Learning to communicate effectively in different settings and scenarios.

How to improve your communication skills and be an effective communicator.

Useful practical tools and techniques.


Who Should Join

Junior Executives

Customer Relationship / Care Executives

HR Executives

Debt Collection / Recovery / Credit Control Executives

Sales / Marketing Executives

Key Takeaways

Hone one’s communication skills to be able to communicate in an effective and engaging manner.

Understand the importance of active listening, tone and body language and how to use them appropriately.

Learn how to adjust your communication approach based on need, situation and target audience.

Be able to make impactful presentations.

Understand the barriers to effective communication and how to overcome them.

Our Speakers

Selvanathan white background
Mr. Selvanathan
Professional qualifications in banking and company secretaryship from the U.K., and an MBA (Univ. Of Hull, U.K.)

Mr. Selva is a former banker and he brings with him a wealth of experience in a career spanning three decades. He held managerial and executive positions with leading commercial banks, contributing his expertise at both branch and Head Office levels. Notably, he served as the Head of several branches in the Klang Valley. His work experience spans from banking operations, credit/credit control, marketing/business development, and managing client relationships.

With a strong service industry background, he has deep exposure in managing a diverse portfolio of clients, acquisition/retention, relationship building, service delivery and complaint resolution. His role also involved the presentation and submission of credit proposals, including oral and written communication with the higher management for decision making in credit and other operational issues. 

Upon retirement, Mr. Selva served as a trainer for the Malaysian Bankers’ Institute for their credit programmes and the Asset Financing & Leasing Association of Malaysia (AFLAM). He was also a speaker for the Malaysian Institute of Management (MIM) CPD Programme in Service Quality and related topics.

Additionally, Mr. Selva served as the Head of Credit Control for a financial services group, overseeing their bank branches overseas. Thereafter, he joined Cheng & Co. Group, starting in Financial Advisory services for clients and training before moving on to head their Credit Control where he served for some nine years before relinquishing his position in early 2021. While with Cheng & Co., Selva has also conducted in-house courses in debt collection and communication/negotiation skills.

He continues to be involved in professional work on a free-lance basis and presently assists Cheng & Co. Group in facilitating financial advisory services and training programmes.

Mr. Selva holds professional qualifications in Banking and Company Secretaryship from U.K. and an MBA (Univ. Of Hull, U.K.).

Registration Form

Frequently Asked Questions

Who is this event for? 

You are encouraged to join if you’re
* Junior Executives
* Customer Relationship / Care Executives.
* HR Executives
* Debt Collection/ Recovery / Credit Control Executives
* Sales/ Marketing Executives  

When do I need to register?

Seats are limited. Registration will close on 17 January 2024.

Where is the location of this event?

The event is happening virtually in Zoom.

How do I attend a Zoom Webinar

If this is the first time for you to use Zoom, check this out

I have additional questions about the event, who should I contact?

Feel free to reach out through WhatsApp +6 03-2935 9606 or email to