Payment and Refund Policy
This Payment and Refund policy shall only be applicable for online order and payment via www.chengco.com.my only.
For any credit card or electronic funds transfer payments, you allow us to charge your order (include fees, delivery, handling and any amounts agreed upon prior to order submission) to your credit card or account by submitting your order for processing.
Your order may be automatically suspended or cancelled if your credit card or account cannot be checked, is invalid or is not otherwise appropriate.
All prices and product availability are subject to change without notice.
TAXES
High value orders may impose a custom duties and taxes charge that are not included in the price of the goods you purchase online in countries other than Malaysia. These charges are the responsibility of the customer and to be borne by them.
REFUND POLICY
Once requested by you, we will charge your account or credit card the amount showed during your selection of service.
If a project is delayed at the request of the client, due to the client’s internal processes, we will not be responsible for any costs incurred by this delay, any fees or damages will stand with the client unless agreed in writing at the time or delay by the client.
Due to the nature of the training and service, we are unable to provide refunds on any purchase after service being rendered.
If you feel that you were inappropriately charged for a service or product, or would like to speak to someone about a refund for a different reason, please submit an email support ticket to enquiry@chengco.com.my by providing the below information:
Name:
Company Name:
Order Number:
Reasons:
Our representative will be available from Monday through Friday 9:00 A.M. to 5:00 P.M.
CHANGES TO PAYMENT AND REFUND POLICY
We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.
