Once Driven, Forever Transformation
The journey has started humbly in the year of 1998. With just three staff at the time of its inception, today Cheng & Co Group has over 400 staff throughout 14 branches in Malaysia.
The firm has also expanded its service beyond by venturing into new successful business models such as Global Service Outsourcing (GBS), Business Consultancy, IPO Advisory, Financial Wealth Management and Property Investment Consultancy.
Taking Shape In 2013
While the Balanced Scorecard (BSC) was officially implemented in 2014, taking the theme “Alignment”, planning for the execution of this methodology began in 2013.We wanted to ensure the performance measurement of our employees and business clusters are fully aligned with our firms vision, mission and growth strategies. The BSC is a crucial tool that initiated our firms. Transformation as it provided important indicators on employee performance, increased cost efficiency, and client satisfaction.
We started our transformation journey by introducing Balanced Scorecard (BSC) into Cheng & Co Group by watching the movie Money Ball. Financial, Customer, Internal Process and Learning and Growth are the aspects that we monitor and analyse every quarter in BSC to make sure our group is on path with our planning and strategy.
After introducing BSC into Cheng & Co Group, we immediately do an Alignment initiative in the following year. Alignment is to make sure every subsidiaries, departments and employees in Cheng & Co Group are heading towards the same direction to serve our customers better by using BSC.
After getting the environment and service idea in place, we move Cheng & Co Group forward to corporate transformation. We set up business clusters and build in the synergy with each department to enhance the performance of every business clusters.
Innovation is a series of new ideas, practice, business process that we put into our services. We bring in a lot of Value Added Services (VAS) partners to serve our customers, such as Funding Society, Experian, Money Match etc. The objective is to provide an innovative service experience and environment to our clients to move towards the next technology era together.s clusters.
2017 – 2020
After go through all the process we have come to the Transformation stage. At Development stage, we have multi-disciplinary expansion (level of services, market shares, branches), building up skills, knowledge, and experience. We go through the Adaptation stage through a comprehensive partner network and align people, process and technology.
After adopting the network and technology into Cheng & Co Group, the processes bring us to combine expertise for greater opportunities and intelligent automation at Mutation stage Transformation is a series of painful changes takes a lot of courage, time and creative ideas to make the process Beautiful.
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